At the accommodation

At the accommodation

Important! Tirol's hospitality locations, accommodation providers and leisure attractions are open, with certain rules and restrictions in place. Thanks to the improving Coronavirus situation it is now significantly easier to travel to and from Austria. Please check this site regularly for the latest information.

1. Are hotels, etc. open in Tirol this summer?

On 19 May 2021 many sectors will be able to re-open with strict rules in place. These sectors include hospitality and hotels as well as art, culture, spas and leisure activities.

2. What about check-in?

  • If possible, check in online from the comfort of your own home to avoid waiting at reception.
  • If you check in at the hotel, please make sure you wear an FFP2 face mask.
  • When entering the building guests must take a test, provide proof of a negative test, show a vaccination certificate or be in possession of a document proving that they have already had Covid-19.
  • Guests must provide their name and contact details when they arrive at the accommodation.
  • Maintain social distancing with other guests.
  • Guests who use additional services at the hotel (including, for example, restaurants) must test themselves under supervision every two days once the test result they provided at the start of their stay is no longer valid.

Note: Holiday apartments and houses often offer the option of contactless handover of keys and keycards, for example by using pick-up boxes secured with a code.

3. Contact tracing. Which information do guests have to provide?

  • All guests who spend more than 15 minutes in a hospitality location must provide their contact details.
  • This means first name, family name, phone number and (if you have one) e-mail address.
  • This information must be provided by all guests who do not live together in the same household.
  • The data will be stored for 28 days and then deleted immediately.

4. What do I need to access a hospitality location?

The following tests, certificates and documents will be accepted at hospitality locations:

  • Do-it-yourself lateral flow antigen test with digital readout: 24 hours
  • Antigen test carried out at an official test centre: 48 hours
  • PCR test: 72 hours
  • Doctor's note or other official confirmation (according to Article 4, Paragraph 18 of the Austrian Epidemics Act) such as an official notice from the authorities ordering you to quarantine at home ("Absonderungsbescheid") from the last six months confirming that you have had and recovered from Coronavirus.
  • Official confirmation that you have neutralising antibodies (confirmation must be no more than 3 months old).
  • Official confirmation of vaccination with a Covid-19 vaccine approved by the EMA (this can be used to access hospitality locations from day 22 after the first vaccine dose was administered).

5. Which rules apply in public areas?

  • Keep at least two metres away from people who do not live in the same household or do not belong to your group.
  • An FFP2 face mask must be worn in all public areas.
  • Children under six years of age do not need to wear an FFP2 face mask or any other face mask.
  • FFP2 face masks can be removed in wet areas such as showers and swimming pools.

6. Which rules apply in the hotel restaurant or at the hotel bar?

Hospitality services within hotels are subject to the same rules as normal hospitality locations (including having to close by 24:00). See section “In restaurants“.

7. Are breakfast buffets and self-service areas allowed?

Self-service areas and buffets are allowed under Austrian law. Comprehensive hygiene and safety standards apply, including wearing FFP2 face masks and observing social distancing.

  • Self-service is permitted as long as the risk of infection is minimised using special safety precautions. These can be:
    • Guests wear single-use gloves when taking food.
    • Guests use hand sanitiser provided at the start of the buffet station.
    • Guests are provided with single-use cutlery to take food. 
  • Front cooking is possible if the member of staff is separated from guests by a Plexiglas screen or some other appropriate form of separation.

8. Which rules apply in the rooms and living areas?

  • The highest standards of hygiene are observed when guests change rooms. 
  • Special attention is paid to handles, touchscreens and light switches. 
  • All areas are ventilated. 
  • Rooms and areas which have been used by a person who has tested positive for Covid-19 are disinfected thoroughly.

9. We are a large group of people from different households. Can we rent a holiday home together?

  • There is no limit on the maximum number of people who can stay at an accommodation together.
  • The maximum number of people is determined by the number of beds in each accommodation unit.
  • Groups can be made up of people from different households.
  • A group of guests has the same status as a group of people from the same household - that means the members of the group do not have to practise social distancing (1 metre).
  • This also applies to restaurants, bars, gyms and spas within the accommodation. 

10. Is childcare available at the accommodation?

  • Childcare is available at many locations.
  • In some places you may have to book childcare in advance.
  • Please get in touch with your accommodation provider for more details.

11. Are the hotel pools and saunas open?

  • Swimming pools, saunas and spas are open.
  • When accessing a swimming pool, sauna or spa, you must either take a test at the entrance or be able to provide negative test, a vaccination certificate or proof that you have had and recovered from Coronavirus.
  • An FFP2 mask must be worn in areas open to the public (this does not include wet areas such as showers, saunas and in swimming pools).
  • Visitors must provide their name and contact details when they arrive.
  • A mininum distance of 1 metre must be maintained at all times.
  • Indoor locations, swimming pools and spas must ensure that each guest has 10 m² of floor space.
  • Saunas are not allowed to perform infusions.
  • For more details please speak to your accommodation provider.
  • For information on the safety measures in the spa area please see the section “Sports & activities“.

12. Which rules apply when it comes to massages and beauty treatments?

  • Guests who use additional services at the hotel (including, for example, restaurants) must test themselves under supervision every two days once the test result they provided at the start of their stay is no longer valid.
  • Massage therapists providing massages required for medical purposes must take a Covid test every 7 days and be able to present a negative test result. Those who have not taken a test must wear an FFP2 face mask when in contact with patients. A closely fitting face mask covering the nose and mouth must also be worn at all times in enclosed spaces.
  • Increased attention will be paid to hygiene and disinfection.

13. Are the hotel gyms open?

  • Gyms are allowed to open.
  • When entering the building guests must take a Covid-19 test, provide proof of a negative Covid-19 test, show a vaccination certificate or be in possession of a document confirming that they have already had Covid-19.
  • An FFP2 mask must be worn in public areas (e.g. reception, changing rooms).
  • Social distancing must be maintained.
  • Face masks do not need to be worn while working out / practising sports. For contact sports it is permitted to come closer than 1 metre to other players for a limited period of time.

14. Can events, seminars and conferences take place?

Events can take place with certain rules and restrictions in place.

  • An FFP2 mask must be worn at all times.
  • Before the start of the event participants must provide a negative Covid-19 test result, a vaccination certificate or confirmation that they have already had Covid-19. It will also be possible for participants to take a test at the venue.
  • Indoors: 1,500 people (providing this is no more than 75% of total capacity)
  • Outdoors: 3,000 people (providing this is no more than 75% of total capacity)
  • People must maintain a distance of 1 metre to other people whenever they are not in their allocated seat. At least one seat must be left empty between groups of visitors.
  • At events without allocated seating the following restrictions apply:
    • Indoors: max. 50 people
    • Outdoors: max. 50 people
  • Events must end by 24:00.

Find more information about MICE and Covid here.

15. Austrian Alpine Club huts: Which rules do I need to know about?

  • Mountain huts are classified as accommodation providers. This means anyone wishing to access such a hut must comply with the Three Gs rule (getestet, geimpft, genesen: ie. they must have a valid negative test, proof of vaccination or proof that they have had and recovered from Coronavirus).
  • If it is not possible to complete a test at an accredited test centre in the valley or a do-it-yourself lateral flow test with digital readout in the mountains (e.g. because you have no internet connection to upload the result of the DIY test and receive the official confirmation certificate), there is the option of carrying out what is known as an "emergency test". This means you complete a do-it-yourself lateral flow test in front of a member of staff from the hut (in this case it is not necessary to upload the result). If this test is negative then you will be granted access to the hut.
  • Please be aware that "emergency tests" are only valid at the hut where you take the test – for a period of no more than 24 hours. If you move on to another hut then you must complete the same procedure again to be granted access to the hut (lateral flow test observed by a member of staff).
  • An FFP2 face mask must be worn at all times inside the hut.

16. Which specific rules apply to campsites?

  • When entering the campsite guests must take a Covid-19 test, provide proof of a negative Covid-19 test, show a vaccination certificate or be in possession of a document confirming that they have already had Covid-19.
  • An FFP2 mask must be worn in all indoor areas open to the public.
  • Maintain a minimum distance of 1 metre to all people who do not belong to your group.
  • Respect rules on hand-washing, etc.

17. Are staff in the tourism industry tested on a regular basis?

Members of staff in the hotel and hospitality industry who have frequent customer contact must adhere to the following rules:

  • They must either provide proof that they have had a negative test, been vaccinated or had and recovered from Coronavirus, or they must wear an FFP2 face mask at all times (including in outdoor areas). 
  • Members of staff who are able to provide proof that they have had a negative test, been vaccinated or had and recovered from Coronavirus can choose instead to wear a standard face mask (including in outdoor areas).
  • Tests must be repeated on a regular basis (every 24, 48 or 72 hours, depending on the kind of test used).

Members of staff who do not have frequent customer contact (e.g. kitchen staff) must adhere to the following rules:

  • When interacting with other members of staff they must wear at least a standard face mask or, alternatively, use another method to minimise the risk of infection (e.g. forming bubbles within the team and taking tests on a regular basis).