At the accommodation

At the accommodation

FAQs Accommodation

1. What about check-in?

  • When entering the building guests must take a test, provide proof of a negative test, show a vaccination certificate or be in possession of a document proving that they have already had Covid-19.
  • Guests must provide their name and contact details when they arrive at the accommodation.

Note: Holiday apartments and houses often offer the option of contactless handover of keys and keycards, for example by using pick-up boxes secured with a code.

2. Contact tracing. Which information do guests have to provide?

  • All guests who spend more than 15 minutes in a hospitality location must provide their contact details.
  • This means first name, family name, phone number and (if you have one) e-mail address.
  • This information must be provided by all guests who do not live together in the same household.
  • The data will be stored for 28 days and then deleted immediately.

3. What do I need to access a hospitality location?

The following tests, certificates and documents will be accepted at hospitality locations:

  • Do-it-yourself lateral flow antigen test with digital readout: 24 hours
  • Antigen test carried out at an official test centre: 48 hours
  • PCR test: 72 hours
  • Doctor's note or other official confirmation (according to Article 4, Paragraph 18 of the Austrian Epidemics Act) such as an official notice from the authorities ordering you to quarantine at home ("Absonderungsbescheid") from the last six months confirming that you have had and recovered from Coronavirus.
  • Official confirmation that you have neutralising antibodies (confirmation must be no more than 3 months old).
  • Official confirmation of vaccination with a Covid-19 vaccine approved by the EMA (this can be used to access hospitality locations from day 22 after the first vaccine dose was administered).

4. Which rules apply in the hotel restaurant or at the hotel bar?

Hospitality services within hotels are subject to the same rules as normal hospitality locations. See section “In restaurants“.

5. Are breakfast buffets and self-service areas allowed?

Self-service areas and buffets are allowed under Austrian law. Comprehensive hygiene and safety standards apply

6. Which rules apply in the rooms and living areas?

  • The highest standards of hygiene are observed when guests change rooms. 
  • Special attention is paid to handles, touchscreens and light switches. 
  • All areas are ventilated. 
  • Rooms and areas which have been used by a person who has tested positive for Covid-19 are disinfected thoroughly.

7. We are a large group of people from different households. Can we rent a holiday home together?

  • There is no limit on the maximum number of people who can stay at an accommodation together.
  • The maximum number of people is determined by the number of beds in each accommodation unit.
  • Groups can be made up of people from different households.
  • A group of guests has the same status as a group of people from the same household .
  • This also applies to restaurants, bars, gyms and spas within the accommodation. 

8. Is childcare available at the accommodation?

  • Childcare is available at many locations.
  • In some places you may have to book childcare in advance.
  • Please get in touch with your accommodation provider for more details.

9. Are the hotel pools and saunas open?

  • Swimming pools, saunas and spas are open. When accessing a swimming pool, sauna or spa, you must either take a test at the entrance or be able to provide negative test, a vaccination certificate or proof that you have had and recovered from Coronavirus.
  • Visitors must provide their name and contact details when they arrive.
  • Saunas are not allowed to perform infusions.
  • For more details please speak to your accommodation provider.
  • For information on the safety measures in the spa area please see the section “Sports & activities“.

10. Which rules apply when it comes to massages and beauty treatments?

  • Guests who use additional services at the hotel (including, for example, restaurants) must test themselves under supervision every two days once the test result they provided at the start of their stay is no longer valid.
  • Massage therapists providing massages required for medical purposes must take a Covid test every 7 days and be able to present a negative test result. Those who have not taken a test must wear an FFP2 face mask when in contact with patients. A closely fitting face mask covering the nose and mouth must also be worn at all times in enclosed spaces.
  • Increased attention will be paid to hygiene and disinfection.

11. Are the hotel gyms open?

  • Gyms are allowed to open.
  • When entering the building guests must take a Covid-19 test, provide proof of a negative Covid-19 test, show a vaccination certificate or be in possession of a document confirming that they have already had Covid-19.

12. Can events, seminars and conferences take place?

Events can take place with certain rules and restrictions in place.

  • Before the start of the event participants must provide a negative Covid-19 test result, a vaccination certificate or confirmation that they have already had Covid-19.
  • Find more information about MICE and Covid here.

13. Austrian Alpine Club huts: Which rules do I need to know about?

  • Mountain huts are classified as accommodation providers. This means anyone wishing to access such a hut must comply with the Three Gs rule (getestet, geimpft, genesen: ie. they must have a valid negative test, proof of vaccination or proof that they have had and recovered from Coronavirus).
  • If it is not possible to complete a test at an accredited test centre in the valley or a do-it-yourself lateral flow test with digital readout in the mountains (e.g. because you have no internet connection to upload the result of the DIY test and receive the official confirmation certificate), there is the option of carrying out what is known as an "emergency test". This means you complete a do-it-yourself lateral flow test in front of a member of staff from the hut (in this case it is not necessary to upload the result). If this test is negative then you will be granted access to the hut.
  • Please be aware that "emergency tests" are only valid at the hut where you take the test – for a period of no more than 24 hours. If you move on to another hut then you must complete the same procedure again to be granted access to the hut (lateral flow test observed by a member of staff).

14. Which specific rules apply to campsites?

When entering the campsite guests must take a Covid-19 test, provide proof of a negative Covid-19 test, show a vaccination certificate or be in possession of a document confirming that they have already had Covid-19.