At the accommodation

At the accommodation

FAQs Accommodation

1. What are the current rules in Tirol?

Coronavirus rules and restrictions are set depending on the number of intensive care beds occupied by Covid-19 patients in hospitals.

  • The “2G Rule” (people must be fully vaccinated or have had and recovered from Covid-19) applies in hospitality locations, hotels, cultural venues, christmas markets, leisure facilities, care settings, for all services requiring close physical contact and on cable cars and funicular railways in ski resorts.
  • All people who stay at a location longer than 15 minutes must provide their contact details for the purposes of contact tracing.
  • The 2G Rule applies to events with more than 25 people; events with more than 50 people must collect the contact details of all people attending.
  • An FFP2 mask must be worn in all shops and everywhere where previously a basic face mask was sufficient.
  • Vaccination certificates will only be accepted if immunisation is complete (from the day of the second vaccination).
  • Green Pass: This is valid for 9 months after the second vaccination; after that a third vaccination (booster) is necessary.
  • Single-dose vaccination by Johnson & Johnson is valid until 3 January 2022, after which a booster shot is required for the vaccination certificate to be accepted.
  • Transition period for 2G Rule: People who have so far only received one dose of a vaccine will be allowed to access places requiring the 2G Rule if they can also provide a negative PCR test. This transition period will last until December 6th 2021.
  • All Coronavirus measures apply to persons aged 12 years and over.

2. What about check-in?

  • When entering the building guests must show a vaccination certificate or be in possession of a document proving that they have already had Covid-19.
  • Guests must provide their name and contact details when they arrive at the accommodation.
  • Holiday apartments and houses often offer the option of contactless handover of keys and keycards, for example by using pick-up boxes secured with a code.

3. Digital COVID Certificate and vaccination certificates: What do I have to know?

  • The Digital COVID Certificate is a digital proof that a person has been vaccinated against COVID-19 (vaccination certificate), or has recovered from COVID-19 (recovery certificate; proof that a person has had and recovered from COVID-19 within the last 180 days).
  • Every digital COVID certificate has a QR code with a digital signature – allowing an easy, safe and secure verification of certificates when entering, for example, a restaurant, bar or café, cinema, theatre, event, or swimming pool.
  • In addition, it’s still possible to show proof of vaccination in paper format or by showing a vaccination card.

The EU Digital COVID Certificate entered into application on 1 July 2021. Depending on the country you are in, there are specific rules that apply. In Austria the following specific rules apply:

  • For vaccinations which are administered in two doses (BioNTech/Pfizer, Moderna, AstraZeneca) proof of vaccination is valid from the day of the second vaccination for a period of 360 days.
  • For vaccinations which are administered in a single dose (Janssen/Johnson&Johnson) proof of vaccination is valid for 270 days or January 3rd.

4. Which vaccination certificates are accepted?

  • All EMA-approved vaccines against SARS-CoV-2 are valid.
  • Proof of vaccination can be provided in the form of an EU-wide vaccination certificate, the Austrian yellow vaccination pass, a vaccination card or a printout or a PDF of the data from the e-vaccination card.
  • Two-dose vaccines: After receiving the second dose of the vaccine, the vaccination certificate is valid for 360 days. At least 14 days must have elapsed between the two vaccine doses. (From 6 December 2021 the vaccination certificate will be valid for 270 days).
  • Single-dose vaccines: From the 22nd day after vaccination with an EMA-approved single-dose vaccine against SARS-CoV-2, the vaccination certificate is valid for 270 days.
  • Important! People who have received just one dose of the Janssen vaccine will no longer be able to use their vaccine certificate after 3 January 2022. A second dose is required at least 14 days after the first dose in order to continue to use the vaccination certificate.
  • Vaccination of people who have had Covid-19: People who received a positive molecular- biological test for SARS-CoV-2 at least 21 days prior to vaccination, or who had evidence of neutralising antibodies at the time of vaccination, can use their vaccination certificate for 360 days from the date of first vaccination with an EMA-approved vaccine against SARS-CoV-2. (From 6 December 2021 the vaccination certificate will be valid for 270 days).
  • Further vaccinations ("third dose"): People who have received a further vaccination dose will be able to use their vaccination certificate for 360 days again. (From 6 December 2021 the vaccination certificate will be valid for 270 days).

5. Contact tracing. Which information do guests have to provide?

  • All guests who spend more than 15 minutes in a hospitality location must provide their contact details.
  • This means first name, family name, phone number and (if you have one) e-mail address.
  • This information must be provided by all guests who do not live together in the same household.
  • The data will be stored for 28 days and then deleted immediately.

6. What do I need to access a hospitality location?

The following tests, certificates and documents will be accepted at hospitality locations:

  • Doctor's note or other official confirmation (according to Article 4, Paragraph 18 of the Austrian Epidemics Act) such as an official notice from the authorities ordering you to quarantine at home ("Absonderungsbescheid") from the last six months confirming that you have had and recovered from Coronavirus.
  • Official confirmation that you have neutralising antibodies (confirmation must be no more than 3 months old).
  • Official confirmation of vaccination with a Covid-19 vaccine approved by the EMA 

7. Which rules apply in the hotel restaurant or at the hotel bar?

Hospitality services within hotels are subject to the same rules as normal hospitality locations. See section “In restaurants“.

8. Face masks – who has to wear them and in which situations?

  • An FFP2 mask must be worn everywhere where the 2G Rule does not apply.
  • In concrete terms, this means in all shops, on public transport and in cultural venues such as museums and libraries.
  • Children up to the age of 6 years do not have to wear a mask.
  • Children between the age of 6 and 14 can wear a standard face mask instead of an FFP2 face mask.

9. Are breakfast buffets and self-service areas allowed?

Self-service areas and buffets are allowed under Austrian law. Comprehensive hygiene and safety standards apply

10. Which rules apply in the rooms and living areas?

  • The highest standards of hygiene are observed when guests change rooms. 
  • Special attention is paid to handles, touchscreens and light switches. 
  • All areas are ventilated. 
  • Rooms and areas which have been used by a person who has tested positive for Covid-19 are disinfected thoroughly.

11. We are a large group of people from different households. Can we rent a holiday home together?

  • There is no limit on the maximum number of people who can stay at an accommodation together.
  • The maximum number of people is determined by the number of beds in each accommodation unit.
  • Groups can be made up of people from different households.

12. Is childcare available at the accommodation?

  • Childcare is available at many locations.
  • In some places you may have to book childcare in advance.
  • Please get in touch with your accommodation provider for more details.

13. Are the hotel pools and saunas open?

  • Swimming pools, saunas and spas are open. When accessing a swimming pool, sauna or spa, you must either take a test at the entrance or be able to provide a vaccination certificate or proof that you have had and recovered from Coronavirus.
  • Visitors must provide their name and contact details when they arrive.
  • Saunas are not allowed to perform infusions.
  • For more details please speak to your accommodation provider.
  • For information on the safety measures in the spa area please see the section “Sports & activities“.

14. Which rules apply when it comes to massages and beauty treatments?

  • For guests who use additional services at the hotel (including, for example, restaurants or massage therapies) the so-called “2G rule” applies. This means that people must provide proof that they are either vaccinated (“geimpft”) or have had Coronavirus and recovered (“genesen”).
  • Increased attention will be paid to hygiene and disinfection.

15. Are the hotel gyms open?

  • Gyms are allowed to open.
  • When entering the building guests must  provide proof of a negative Covid-19 test, show a vaccination certificate or be in possession of a document confirming that they have already had Covid-19.

16. Can events, seminars and conferences take place?

Events can take place with certain rules and restrictions in place.

  • Events with more than 25 participants are subject to the 2G Rule.
  • Events with more than 50 participants must register the event with the authorities, appoint a Covid-19 officer and draw up a Covid-19 prevention concept.
  • Events with more than 250 participants must apply for approval from the district administrative authority (“Bezirksverwaltungsbehörde“).
  • Information on meetings, incentives, conferences and exhibitions (MICE) can be found here.

17. Austrian Alpine Club huts: Which rules do I need to know about?

  • Mountain huts are classified as accommodation providers. This means anyone wishing to access such a hut must comply with the Two Gs rule (geimpft, genesen: ie. they must have a proof of vaccination or proof that they have had and recovered from Coronavirus).

18. Which specific rules apply to campsites?

When entering the campsite guests must provide proof of a negative Covid-19 test, show a vaccination certificate or be in possession of a document confirming that they have already had Covid-19.