At the accomodation

At the accomodation

In order to make your stay in Tirol as relaxing and enjoyable as possible, accommodation providers in the region have put in place extensive hygiene and safety measures.

1. Are hotels, etc. open in Tirol this winter?

All accommodation providers comply with the legal safety requirements to guarantee the greatest possible safety for guests.

2. What about check-in?

  • If possible, check in online from the comfort of your own home to avoid waiting at reception.
  • If you check in at the hotel, please make sure you wea a face mask.
  • Maintain social distancing with other guests.
  • Staff either wear a face mask or are separated from guests by a Plexiglas screen.

Note: Holiday apartments and houses often offer the option of contactless handover of keys and keycards, for example by using pick-up boxes secured with a code.

3. Which rules apply in public areas?

  • Keep at least one metre away from people who do not live in the same household or do not belong to your group.
  • A face mask must be worn in all public areas.
  • Children under six years of age do not need to wear a face mask.
  • Face masks can be removed in wet areas such as showers and swimming pools.

4. Which rules apply in the hotel restaurant or at the hotel bar?

5. Are breakfast buffets and self-service areas allowed?

Self-service areas and buffets are allowed under Austrian law. Comprehensive hygiene and safety standards apply, including wearing face masks and observing social distancing.

  • Self-service is permitted as long as the risk of infection is minimised using special safety precautions. These can be:
    • guests wear single-use gloves when taking food, 
    • guests use hand sanitiser provided at the start of the buffet station,
    • guests are provided with single-use cutlery to take food. 
  • Front cooking is possible if the member of staff is separated from guests by a Plexiglas screen or some other appropriate form of separation.

6. Which rules apply in the rooms and living areas?

  • The highest standards of hygiene are observed when guests change rooms. 
  • Special attention is paid to handles, touchscreens and light switches. 
  • All areas are ventilated. 
  • Rooms and areas which have been used by a person who has tested positive for Covid-19 are disinfected thoroughly.

7. Can I rent accommodation together with my friends?

Accommodation can be shared by both people who live together and people who do not live together.

8. Is childcare available at the accommodation?

  • Childcare is possible and is offered in many places. 
  • In some cases, children have to be registered in advance. 
  • For more details please speak to your host.

9. Are the hotel pools and saunas open?

  • Swimming pools, sauna facilities and spa centres are open. 
  • Detailed questions can be answered by your host. 
  • For information on the safety measures in the spa area please see the section “Sports & activities“.

10. Which rules apply when it comes to massages and beauty treatments?

  • Massages and beauty treatments are possible and are offered in many places. 
  • Increased attention is paid to hygiene and disinfection. 
  • A face mask must be worn if it is not possible to maintain a distance of one metre.

11. Are the hotel gyms open?

  • The standard minimum distance of one metre also applies in gyms and sports facilities. 
  • A face mask must be worn when entering, leaving and in enclosed spaces. 
  • Face masks do not have to be worn during sports activities. 
  • Courses led by trainers are limited to a maximum of six people indoors and 12 people outdoors.

12. Can events, seminars and conferences take place?

Events are permitted under certain conditions. Face masks must be worn for the entire duration of the event – both indoors and outdoors.

Events without assigned and marked seats (e.g. weddings, birthday parties):

  • max. 6 persons in enclosed spaces,
  • max. 12 persons in the outdoor areas.
  • For events with 50 or more people indoors and 100 or more people outdoors, a Covid-19 safety officer must be present on site and a prevention concept must be provided. 
  • Public events are permitted for a maximum of 250 people with assigned seating. 
  • Serving of drinks is prohibited. Events must end at 22:00. 
  • For individual events such as seminars and conferences within the framework of trade and public fairs, the general limits on the number of people at events apply.
     

13. Which rules apply to mountain huts?

There is no limit to the number of guests who can stay at mountain huts. People from different households are allowed to stay together in huts. Overnight stays in shared sleeping rooms (dormitories) are possible. The following rules apply:

  • Maintain a distance of at least 1.5 metres to people who do not live in your household.
  • Face masks must be worn inside the hut.
  • Face masks can be taken off in the dining room and the sleeping area.
  • Further appropriate measures have been put in place to minimise the risk of infection.
  • Please bring your own sleeping bag (a thin sleeping bag liner is not sufficient).

14. Which specific rules apply to campsites?

Campsites are classified as accommodation providers. Therefore, they are subject to the same rules:

  • Maintain a minimum distance of one metre from other people outside your group.
  • Face masks must be worn in all indoor areas open to the public.
  • Please observe the general rules on hygiene.
  • The rules for the hospitality industry apply to restaurant campsites.