At the accomodation

At the accomodation

Important! There are currently restrictions in place in Austria on entering the country, leaving your home and meeting with other people. Hospitality locations, accommodation providers and leisure facilities are scheduled to re-open with certain restrictions in place from 19 May 2021.

1. Are hotels, etc. open in Tirol this summer?

On 19 May 2021 many sectors will be able to re-open with strict rules in place. These sectors include hospitality and hotels as well as art, culture, spas and leisure activities.

2. What about check-in?

  • If possible, check in online from the comfort of your own home to avoid waiting at reception.
  • If you check in at the hotel, please make sure you wear an FFP2 face mask.
  • When entering the building guests must take a test, provide proof of a negative test, show a vaccination certificate or be in possession of a document proving that they have already had Covid-19.
  • Maintain social distancing with other guests (at least 2 metres).
  • Guests who use additional services at the htoel (including, for example, restaurants) must test themselves under supervision every two days once the test result they provided at the start of their stay is no longer valid.

Note: Holiday apartments and houses often offer the option of contactless handover of keys and keycards, for example by using pick-up boxes secured with a code.

3. Which rules apply in public areas?

  • Keep at least two metres away from people who do not live in the same household or do not belong to your group.
  • An FFP2 face mask must be worn in all public areas.
  • Children under six years of age do not need to wear an FFP2 face mask or any other face mask.
  • FFP2 face masks can be removed in wet areas such as showers and swimming pools.

4. Which rules apply in the hotel restaurant or at the hotel bar?

Hospitality services within hotels are subject to the same rules as normal hospitality locations (including having to close by 22:00). See section “In restaurants“.

5. Are breakfast buffets and self-service areas allowed?

Self-service areas and buffets are allowed under Austrian law. Comprehensive hygiene and safety standards apply, including wearing FFP2 face masks and observing social distancing.

  • Self-service is permitted as long as the risk of infection is minimised using special safety precautions. These can be:
    • guests wear single-use gloves when taking food, 
    • guests use hand sanitiser provided at the start of the buffet station,
    • guests are provided with single-use cutlery to take food. 
  • Front cooking is possible if the member of staff is separated from guests by a Plexiglas screen or some other appropriate form of separation.

6. Which rules apply in the rooms and living areas?

  • The highest standards of hygiene are observed when guests change rooms. 
  • Special attention is paid to handles, touchscreens and light switches. 
  • All areas are ventilated. 
  • Rooms and areas which have been used by a person who has tested positive for Covid-19 are disinfected thoroughly.

7. Can I rent accommodation together with my friends?

The hospitality industry as well as hotels and other accommodation providers will be allowed to open at the end of February at the earliest, depending on the level of new infections. Details on the precise rules for accommodation providers will be given nearer the time.

8. Is childcare available at the accommodation?

The hospitality industry as well as hotels and other accommodation providers will be allowed to open at the end of February at the earliest, depending on the level of new infections. Details on the precise rules for accommodation providers will be given nearer the time.

9. Are the hotel pools and saunas open?

  • Swimming pools, sauna facilities and spa centres are open. 
  • Spa areas within hotels are subject to the same rules as spas and swimming pools (20m² per guest at indoor locations). There must be a Covid-19 prevention concept and a Covid-19 safety officer.
  • For information on the safety measures in the spa area please see the section “Sports & activities“.

10. Which rules apply when it comes to massages and beauty treatments?

  • Massages and beauty treatments are possible and are offered in many places. 
  • An FFP2 face mask must be worn.
  • Increased attention will be paid to hygiene and disinfection.
  • Guests who use additional services at the hotel (including, for example, restaurants) must test themselves under supervision every two days once the test result they provided at the start of their stay is no longer valid.
  • Massage therapists providing massages required for medical purposes must take a Covid test every 7 days and be able to present a negative test result. Those who have not taken a test must wear an FFP2 face mask when in contact with patients. A closely fitting face mask covering the nose and mouth must also be worn at all times in enclosed spaces.

11. Are the hotel gyms open?

  • Gyms are allowed to open.
  • An FFP2 mask must be worn in public areas (e.g. reception, changing rooms).
  • When entering the building guests must take a Covid-19 test, provide proof of a negative Covid-19 test, show a vaccination certificate or be in possession of a document confirming that they have already had Covid-19. 
  • Social distancing must be maintained (at least 2 metres).
  • Face masks do not need to be worn while working out / practising sports. For contact sports it is permitted to come closer than 2 metres to other players for a limited period of time.

12. Can events, seminars and conferences take place?

Events can take place with certain rules and restrictions in place.

  • An FFP2 mask must be worn at all times.
  • Before the start of the event participants must provide a negative Covid-19 test result, a vaccination certificate or confirmation that they have already had Covid-19. It will also be possible for participants to take a test at the venue.
  • Indoors: 1,500 people (providing this is no more than 50% of total capacity)
  • Outdoors: 3,000 people (providing this is no more than 50% of total capacity)
  • People must maintain a distance of 2 metres to other people whenever they are not in their allocated seat. At least one seat must be left empty between groups of visitors.
  • At events without allocated seating the following restrictions apply:
    • Indoors: max. 50 people
    • Outdoors: max. 50 people
  • Events must end by 22:00.

13. Which rules apply to mountain huts?

Mountain huts are classified as accommodation providers and are therefore closed at the moment in line with the coronavirus restrictions currently in place.

  • Maintain a distance of at least 1.5 metres to people who do not live in your household.
  • Face masks must be worn inside the hut.
  • Face masks can be taken off in the dining room and the sleeping area.
  • Further appropriate measures have been put in place to minimise the risk of infection.
  • Please bring your own sleeping bag (a thin sleeping bag liner is not sufficient).

14. Which specific rules apply to campsites?

Campsites are classified as accommodation providers. Therefore, they are subject to the same rules:

  • When entering the campsite guests must take a Covid-19 test, provide proof of a negative Covid-19 test, show a vaccination certificate or be in possession of a document confirming that they have already had Covid-19.
  • Maintain a minimum distance of 2 metres to all people who do not belong to your group.
  • An FFP2 mask must be worn in all indoor areas open to the public.