At the accomodation

At the accomodation

Important! This site contains information which will apply after the end of the current lockdown. There are currently restrictions in place in Austria on entering the country, leaving your home and meeting with other people. Hospitality locations, accommodation providers and leisure facilities remain closed at the moment. There are plans in place for hospitality locations to open again outdoors from 27 March 2021. Guests will have to provide a negative PCR or antigen test. They will also have to leave their personal details so they can be contacted if necessary. At the moment it is only possible to leave Tirol with a negative coronavirus test. This test must be no more than 48 hours old. Please be aware that this does not apply to East Tirol.

1. Are hotels, etc. open in Tirol this winter?

The hospitality industry as well as hotels and other accommodation providers will be allowed to open at the beginning of March at the earliest, depending on the level of new infections.

2. What about check-in?

  • If possible, check in online from the comfort of your own home to avoid waiting at reception.
  • If you check in at the hotel, please make sure you wear an FFP2 face mask.
  • Maintain social distancing with other guests.
  • Staff who have regular contact with guests must take a Covid test every 7 days and be able to present a negative test result. Those who have not taken a test must wear an FFP2 face mask. Even if they have tested negative, staff must continue to wear a face mask or must be separated from guests by a Plexiglas shield.

Note: Holiday apartments and houses often offer the option of contactless handover of keys and keycards, for example by using pick-up boxes secured with a code.

3. Which rules apply in public areas?

  • Keep at least two metres away from people who do not live in the same household or do not belong to your group.
  • An FFP2 face mask must be worn in all public areas.
  • Children under six years of age do not need to wear an FFP2 face mask or any other face mask.
  • FFP2 face masks can be removed in wet areas such as showers and swimming pools.

4. Which rules apply in the hotel restaurant or at the hotel bar?

5. Are breakfast buffets and self-service areas allowed?

Self-service areas and buffets are allowed under Austrian law. Comprehensive hygiene and safety standards apply, including wearing FFP2 face masks and observing social distancing.

  • Self-service is permitted as long as the risk of infection is minimised using special safety precautions. These can be:
    • guests wear single-use gloves when taking food, 
    • guests use hand sanitiser provided at the start of the buffet station,
    • guests are provided with single-use cutlery to take food. 
  • Front cooking is possible if the member of staff is separated from guests by a Plexiglas screen or some other appropriate form of separation.

6. Which rules apply in the rooms and living areas?

  • The highest standards of hygiene are observed when guests change rooms. 
  • Special attention is paid to handles, touchscreens and light switches. 
  • All areas are ventilated. 
  • Rooms and areas which have been used by a person who has tested positive for Covid-19 are disinfected thoroughly.

7. Can I rent accommodation together with my friends?

The hospitality industry as well as hotels and other accommodation providers will be allowed to open at the end of February at the earliest, depending on the level of new infections. Details on the precise rules for accommodation providers will be given nearer the time.

8. Is childcare available at the accommodation?

The hospitality industry as well as hotels and other accommodation providers will be allowed to open at the end of February at the earliest, depending on the level of new infections. Details on the precise rules for accommodation providers will be given nearer the time.

9. Are the hotel pools and saunas open?

  • Swimming pools, sauna facilities and spa centres are open. 
  • Detailed questions can be answered by your host. 
  • For information on the safety measures in the spa area please see the section “Sports & activities“.

10. Which rules apply when it comes to massages and beauty treatments?

  • Massages and beauty treatments are possible and are offered in many places. 
  • Increased attention is paid to hygiene and disinfection. 
  • A face mask must be worn if it is not possible to maintain a distance of one metre.

11. Are the hotel gyms open?

  • The standard minimum distance of one metre also applies in gyms and sports facilities. 
  • A face mask must be worn when entering, leaving and in enclosed spaces. 
  • Face masks do not have to be worn during sports activities. 
  • Courses led by trainers are limited to a maximum of six people indoors and 12 people outdoors.

12. Can events, seminars and conferences take place?

Events are permitted under certain conditions. Face masks must be worn for the entire duration of the event – both indoors and outdoors.

Events without assigned and marked seats (e.g. weddings, birthday parties):

  • max. 6 persons in enclosed spaces,
  • max. 12 persons in the outdoor areas.
  • For events with 50 or more people indoors and 100 or more people outdoors, a Covid-19 safety officer must be present on site and a prevention concept must be provided. 
  • Public events are permitted for a maximum of 250 people with assigned seating. 
  • Serving of drinks is prohibited. Events must end at 22:00. 
  • For individual events such as seminars and conferences within the framework of trade and public fairs, the general limits on the number of people at events apply.
     

13. Which rules apply to mountain huts?

There is no limit to the number of guests who can stay at mountain huts. People from different households are allowed to stay together in huts. Overnight stays in shared sleeping rooms (dormitories) are possible. The following rules apply:

  • Maintain a distance of at least 1.5 metres to people who do not live in your household.
  • Face masks must be worn inside the hut.
  • Face masks can be taken off in the dining room and the sleeping area.
  • Further appropriate measures have been put in place to minimise the risk of infection.
  • Please bring your own sleeping bag (a thin sleeping bag liner is not sufficient).

14. Which specific rules apply to campsites?

Campsites are classified as accommodation providers. Therefore, they are subject to the same rules:

  • Maintain a minimum distance of one metre from other people outside your group.
  • Face masks must be worn in all indoor areas open to the public.
  • Please observe the general rules on hygiene.
  • The rules for the hospitality industry apply to restaurant campsites.